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Where’s my Amazon package? It may be late

Published 
Amazon
Associated Press

Amazon offering free grocery delivery for Prime members

Amazon is eliminating its fee for grocery delivery in the United States as competition heats up in the rapidly expanding food delivery business. Before today, Amazon charged Prime members a $14.99 monthly subscription fee for its Amazon Fresh online grocery delivery service. Two-hour Whole Foods deliveries were free for many Prime customers through Amazon's Prime Now delivery app. Starting Tuesday, grocery delivery from Amazon Fresh is free for Prime members who have previously used the grocery-delivery service. Amazon is rolling out the new, free service in phases: Prime members who haven't yet ordered groceries can request an invitation. Amazon didn't say when it will start taking on new grocery-delivery customers.



SEATTLE -- It’s just a week into the holiday shopping season, and Amazon is already having trouble getting packages to shoppers’ doorsteps on time.

The company said the delays are due to bad weather in parts of the country and the large amount of orders it received during Black Friday and Cyber Monday, when it offered steep discounts.

“Delivery promises vary and may be longer than normal based on order volume and the fulfillment and delivery capacity available in a given area,” the Seattle-based company said in a statement. “We will work directly with customers who are experiencing an issue with their delivery.”

It’s an embarrassing setback for Amazon, whose reputation with shoppers depends on delivering orders on time. The online shopping giant has been working to cut its delivery time in half to one day from two for its Prime members, who pay $119 for speedier delivery and other perks. Other retailers like Walmart and Best Buy have tried to keep up by cutting their own delivery time.

News of Amazon’s delays were first reported by website Vox.

Amazon expects to spend about $1.5 billion during the holiday shopping season on the initiative, partly to move items closer to customers and pay for more worker shifts. Last week, the company said it was hiring 200,000 holiday workers this year to pack and ship orders, double the amount it hired last year.