BOTHELL -- A Q13 Fox News viewer is trying to help a Bothell family have the Merry Christmas they were hoping for. She heard about the family getting cans of tuna fish in what they thought was a box of headphones. Since she works for the headphones company, she decided to make things right.
14-year old Carmen Lopez had asked her parents for a pair of 'Beats by Dre' headphones. She was disappointed when the box she opened didn't have headphones inside. Her dad, who had ordered them online from Wal-Mart on Black Friday, was angry.
“This is what I picked up,” Steve Lopez said as he showed us the box he had purchased. “It was wrapped in plastic. So I thought they were legit.”
This morning, Lopez went back to Wal-Mart, but didn’t get the answer he was hoping for.
“Wal-Mart had said they would only give us a refund, at least the store did,” said Carmen. “That didn't sound right, because I just want my headphones at this point. I was really looking forward to them.”
The other problem, the headphones aren’t on sale anymore. So a refund for the sale price isn't enough for a new pair.
The family has contacted Wal-Mart’s corporate office, and they’re still hoping for a resolution.
But Carmen won’t have to miss a beat in the meantime, because an executive with the headphones company is in town visiting her family right now.
“Last night my father and I were watching the news,” said Lindsay Merkle, the global account manager of sales for Beats by Dre. “I saw the unfortunate story of the tuna, and thought let's solve this problem today.”
She has some of the company's newest headphones with her, and she wants to donate a pair to Carmen.
“I can only imagine what was going through her head. So hopefully this will help her be a little bit happier and get something she was actually looking forward to on Christmas.”
Lindsay's trying to figure out how to get the new headphones to the Lopez family. She says if she can't take care of it while she's here for the holidays, she'll ask her mom to help with the delivery.