ADDISON, Ill. (WGN) -- Mary Bauer, 63, of Addison, Ill., says the first thing she does when she gets home from work is flip on her TV.
Her signal is brought in to her home by Comcast. But it took months, Mary says, to finally get on a consistent basis. She says her cable continually kept shutting off, and she had to keep calling to get it fixed.
“I had 39 technicians here from November to April,” she told WGN-TV.
Someone along the way, Mary says, finally got it right, but then she says her bills stopped showing up – four months in a row.
“I was nice enough to call them to ask how much I owe,” she said. “I was little hot and a little angry because I never got good service.” But she says she didn’t swear or call them names.
It was not an usual complaint, but when Mary got her latest bill…
“It says Super B - - - - Bauer,” she said. “This is a disgrace to me. Why are they doing this to me? I pay my bills. I do not deserve this.”
Just a couple weeks ago, a couple in Washington got a bill that was address to “A—Brown” when they tried to cancel their service.
In Mary’s case, Comcast told WGN, “We are investigating this thoroughly and will reach out to our customer.”